The control process, whether at the input, conversion, or output stage, can be broken down into four steps: $(1)$ establishing standards of performance, and then $(2)$ measuring, $(3)$ comparing, and $(4)$ evaluating actual performance against standards. Control systems are intended to help managers achieve the four basic building blocks of competitive advantage: efficiency, quality, responsiveness to customers, and innovation.

In this exercise you will identify the four steps in the control process and demonstrate your ability to recognize them in practice.

Read each name and description. Determine and select which stage in the control process the manager is involved in$.$

$1.$ Benson assesses machine tolerance settings once each day.

$($Click to select$)$

$2.$ Kang$-$Lin sets the anticipated optimal speed of the conveyor belt in the chocolate factory.

$($Click to select$)$

$3.$ Caitlin increases the output goal for her team after noting that the members consistently finish assigned work early.

$($Click to select$)$

$4.$ Dinika sets the desired cooling temperature range for a particular step in the manufacture of the new metal product.

$($Click to select$)$

$5.$ Cynthia calculates the turnover rate for her division.

$($Click to select$)$

$6.$ Kimberly weighs Jane$$s performance against the standard performance for her job level.

$($Click to select$)$

$7.$ Rose compares the actual freezer temperature against the temperature required by the company regulations.

$($Click to select$)$

$8.$ Kenny notes that the coolant temperature has consistently been below expectation and orders a machinery check.

$($Click to select$)$