The customer experience with a service should be managed to ensure it

Question $20$ options:

a$)$

allows for spontaneity and not be too rigid or planned.

b$)$

will be unique to each individual customer's experience.

c$)$

stresses the similarities in style, function, and form of the organization's service relative to the top competitors in the industry.

d$)$

differentiates a service from other service offerings.

e$)$

will be independently judged by someone outside the firm to guarantee objectivity.

Question $20$ options:

a$)$

allows for spontaneity and not be too rigid or planned.

b$)$

will be unique to each individual customer's experience.

c$)$

stresses the similarities in style, function, and form of the organization's service relative to the top competitors in the industry.

d$)$

differentiates a service from other service offerings.

e$)$

will be independently judged by someone outside the firm to guarantee objectivity.