Question: The Deming model distinguishes between basic quality, performance quality, and exciting quality. 2 points True O False 3 points It is generally easier to achieve

The Deming model distinguishes between basic quality, performance quality, and exciting quality. 2 points True O False 3 points It is generally easier to achieve high levels of customer satisfaction in voluntary services. * O True False 2 The two main types of feedback in customer relationship management are feedback to the customer and feedback to the supplier. True False 2 points Enterprise resource planning (ERP) systems integrate financial, planning, and control systems into a single architecture. True False

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