The diagram below represents a process where two components are made at stations A1 and A2 (one component is made at A1 and the other at A2). These components are then assembled at station B and moved through the rest of the process, where some additional work is completed at stations C, D, and E... Assume that one and only one person is allowed at each station. Assume that the times given below for each station represent the amount of work that needs to be done at that station by that person, with no processing time variation. Assume that inventory is not allowed to build in the system. CAT 0.3 min. 0.75 min. 0.65 min. 0.60 min. 0.55 min 0.4min a) What is the flow time of a unit in this production system? b) What is the average hourly process output (i.e., average throughput rate, measured in units per hour)? c) What is the average cycle time of the process? d) Which station is the bottleneck of the process when only one employee works at each station? Wally's Widget Warehouse takes orders from 7 A.M. 10 7 P.M. The manager wants to analyze the process and has provided the process flow diagram shown below. There are three steps required to ship a customer order. The first step is to take the order from a customer. The second step is to pick the order for the customer; and then they have to pack the order ready for shipping. Wally promises that every order placed today gets shipped tomorrow. That means that the picking and packing operations must finish all orders before they go home. Customers Customer Orders Picked Ordersy Take Orders Pick Order's Wait for Shipper Pack Ordet's 100 Customers/ hour 80 Customers/ hour 60 Customers/ hour Wally wants to figure out the following. a. What is the current maximum output of the process assuming that no one works overtime? b. How long will the picking and packing operations have to work if we have a day where the order taker works at luis maximum capacity? c. Given b, what is the maxinium number of orders waiting to be picked? d. Given b, what is the maximum number of orders waiting to be packed? . If we double the packing capacity (from 60 to 120 orders per hour), what impact does this have on your answers in parts (b), (c), and (d)? Question-3. Explain why the introduction of Six Sigma at 3M was blamed for stifling creativity. Question-4. a) Illustrate the four components in the cost of quality for a service of your choice. b) Select an organization that provide this service of your choice in part a. Explain clearly which approach to service recovery would be most efficient and effective in this organization. Question-5. a) A typical word processing software such as Microsoft Word is loaded with poka-yokes. List three. b) Are there any other poka-yokes you wish the software package had