The Federal Aviation Administration records customer complaints from passenger on all U.S. airlines. The machinist, pilots,...

 

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The Federal Aviation Administration records customer complaints from passenger on all U.S. airlines. The machinist, pilots, and flight attendants of one major airline were on strike for over a year when the were the most recent number were published. The data below represents total complaints for the year before and the year after the strike. Type of Complaint Number of Complaints Late departure Canceled flight Lost baggage Missed Connection No beverages served No food served No pillows/blankets on flight Total Before strike 97 13 12 2 0 1 0 125 After Strike 103 47 24 4 2 3 4 187 a) Construct a Pareto diagram depicting the types of complaints before the strike. b) Construct a Pareto diagram for the After-strike data. c) Describe the differences in the patterns of complaints. The Federal Aviation Administration records customer complaints from passenger on all U.S. airlines. The machinist, pilots, and flight attendants of one major airline were on strike for over a year when the were the most recent number were published. The data below represents total complaints for the year before and the year after the strike. Type of Complaint Number of Complaints Late departure Canceled flight Lost baggage Missed Connection No beverages served No food served No pillows/blankets on flight Total Before strike 97 13 12 2 0 1 0 125 After Strike 103 47 24 4 2 3 4 187 a) Construct a Pareto diagram depicting the types of complaints before the strike. b) Construct a Pareto diagram for the After-strike data. c) Describe the differences in the patterns of complaints.