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THE FIRST STEP OR RULE FOR CRISIS MANAGEMENT IS:

"FIGURE OUT WHAT IS GOING ON."

True

False

. THE DECISION-MAKING PROCESS ON PAGE 157 OF OUR TEXTBOOK HAS SIX STEPS, BEGINNING WITH "FIND AND DEFINE THE PROBLEMS."

True

False

COST BENEFIT ANALYSIS INVOLVES ONLY EVALUATING THE COSTS, NOT THE BENEFITS OF A MANAGERIAL DECISION AFFECTING FINANCIAL CONCERNS.

1. True

   False

. ATTRIBUTION IS THE PROCESS OF EXPLAINING EVENTS.

1. FUNDAMENTAL ATTRIBUTION ERROR OVERESTIMATES FACTORS AND UNDERESTIMATES EXTERNAL FACTORS DRIVING BEHAVIOR.

   True

   False

. AN EXAMPLE OF A FUNDAMENTAL ATTRIBUTION ERROR IS THE IDEA OF BLAMING OTHERS OR STATING,

1. "IT IS THEIR FAULT."

   True

   False

SUSAN BUTLER'S BOOK ASSERTS THAT WOMEN NEED TO THINK BIG, TAKE ACTION, ASSERT THEIR LEADERSHIP, AND HELP ONE ANOTHER.

True

False