The following is an example of Why are we having so many customer service problems? HR...

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The following is an example of Why are we having so many customer service problems? HR issues Not enough call center staff Untrained call center staff Staff aren't paid enough Process problems No standard systems No measure of what is good and bad a. a Pareto chart O b. a scatter plot O c. an affinity diagram O d. an STI Workplace culture Staff feel under- appreciated Low staff morale Inexperi- enced managers Product problems Varying product quality The following is an example of Why are we having so many customer service problems? HR issues Not enough call center staff Untrained call center staff Staff aren't paid enough Process problems No standard systems No measure of what is good and bad a. a Pareto chart O b. a scatter plot O c. an affinity diagram O d. an STI Workplace culture Staff feel under- appreciated Low staff morale Inexperi- enced managers Product problems Varying product quality

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