The following statement illustrates the difference between the evaluation of goods and the evaluation of services by customers: a$.$ customers rely more on information from nonpersonal sources when evaluating services, whereas they rely more on information from personal sources when evaluating goods b$.$ customers cannot look at or touch services prior to the purchases decision, whereas they can feel a product prior to purchase c$.$ customers cannot look at or touch services prior to the purchase decision, whereas they can feel a product prior to purchase d$.$ customers adopt innovations in services faster, whereas they resist adopting innovations in products e$.$ customers perceive lesser risks when buying services, whereas they perceive greater risks when buying goods