The "four Ms" of cause-and-effect diagramsare:

Select one:

a. mentality, motivation, management, and manpower.

b. material, machinery/equipment, manpower, and methods.

c. named after four quality experts.

d. material, methods, men, and mental attitude.

e. material, management, manpower, and motivation.

A Systematic Approach to Capacity Decisions includes:

Select one:

a. Evaluate the alternatives

b. Identify gaps

c. Estimate capacity requirements

d. Develop alternatives

e. All are correct