Question: The framework below shows the variables for the research titled The relationship between service quality and customer satisfaction: A case of Celcom customer. Based on

The framework below shows the variables for the

The framework below shows the variables for the research titled The relationship between service quality and customer satisfaction: A case of Celcom customer. Based on the framework answer the following: a) b b) Explain the difference between independent and dependent variables. Identify which variables are independent or dependent variables. Explain TWO (2) difference between a Null hypothesis and Alternative hypothesis Write FIVE (5) Null Hypotheses from the below framework. Write FIVE (5) Alternative hypotheses from the below framework. d) RELIABILITY RESPONSEIVENES ASSURANCE CUSTOMER SATISFACTION EMPATHY TANGIBLES (20 Marks)

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