The given case study revolves around three workers Suzanna, Johari, and Adliana employed at Suka Coffee Industries. Suzanna and Johari are both coordinating significant occasions and anticipate that Adliana will give precedence to their individual events. When both managers communicate their anticipations to Adliana, she becomes swamped with emotions. In response, she abruptly leaves the room and expresses her frustration by exclaiming that she is incapable of managing everything.

1. In light of the scenario presented, Suzanne and Johari are confronted with the need to address the situation at hand effectively. Figure out FIVE (5) possible ways for Suzanne and Johari to rectify the situation above. [20 marks]

2. Given the insights provided by the case study above, it's apparent that the ongoing situation will have a notable impact on Adliana's performance. Outline FIVE (5) significant ways in which the conflict could detrimentally affect Adliana's work-related capabilities and achievements. [20 marks]

3. In addition to the situation outlined earlier, workplace conflicts can arise due to the influence of office politics. Summarize FIVE (5) approaches that organizations can employ to mitigate the adverse impacts stemming from office politics within the work environment. [20 marks] Page

Work Conflict Suzanna and Johari are product managers at Suka Coffee Industries and share an administration assistant, Adliana. Both Suzanna and Johari are responsible for an important event this week. Suzanna will hold a press conference to introduce the product and expects that preparing for her press conference would be Adliana's number one priority for the week. The task would include of calling all the reporters, preparing slides presentations as well as arranging for audio visual equipment needed. Johari will conduct a monthly luncheon meeting and he expects that making arrangements for his meeting would be Adliana's priority as well. This includes finalizing and transmitting minutes of previous meeting, transmitting the agenda to all attendees, ordering lunch and also preparing all support materials. Adliana steps to the office on Monday morning with the intention to complete the project which she is working on. However she feels overwhelmed when both Suzanna and Johari briefed her on her week's priority from their point of view. She feels at loss as she is not sure of what to do first. She storms from the room and screams, "I cannot do everything. Get a life and do it yourself!" Source: Adapted from Personal Development for Life and Work, 2010. Case Study Question Page 3 of 6 Date: Course: BBCM2013 Organizational Behavior The given case study revolves around three workers - Suzanna, Johari, and Adliana - employed at Suka Coffee Industries. Suzanna and Johari are both coordinating significant occasions and anticipate that Adliana will give precedence to their individual events. When both managers communicate their anticipations to Adliana, she becomes swamped with emotions. In response, she abruptly leaves the room and expresses her frustration by exclaiming that she is incapable of managing everything. 1. In light of the scenario presented, Suzanne and Johari are confronted with the need to address the situation at hand effectively. Figure out FIVE (5) possible ways for Suzanne and Johari to rectify the situation above. [20 marks] 2. Given the insights provided by the case study above, it's apparent that the ongoing situation will have a notable impact on Adliana's performance. Outline FIVE (5) significant ways in which the conflict could detrimentally affect Adliana's work-related capabilities and achievements. [20 marks]