The IT service continuity management process ensures that the availability of a service is maintained at sufficient levels in case of a disaster. The COVID-19 pandemic is an example of a disaster as it has disrupted the typical organisation functions, hence this process can be triggered. Businesses had to get the essential services running very quickly in response to this pandemic.

Which of the following benefits of the IT service continuity management process is the MOST relevant in this case?

Select one:

A.

This process ensures businesses are ready for a major disaster and can react quickly.

B.

This process ensures business understands how long they can expect business functions to be down.

C.

This process promotes service availability to minimize downtime.

D.

This process promotes good business continuity planning (BCP) so that important business functions can resume quickly.