The key service quality gap from a customer$$s perspective $$ the misalignment between the customer$$s requirements or expectations prior to service delivery, and the customer$$s perception of the service that was delivered is referred to as:

Question $8$Select one:

a$.$

Gap $1$

b$.$

Gap $2$

c$.$

Gap $3$

d$.$

Gap $4$

e$.$

Gap $5$