Question: The main lesson to be learned in the case Dr . Beckett s Dental Office is a . how product elements can be used to

The main lesson to be learned in the case Dr. Becketts Dental Office is
a. how product elements can be used to support service quality
b. to provide an example of well managed dental office
c. how to reduce fear of going to the dentist
d. an example of high contact service delivery
e. best practices in human resources management in a clinical setting

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