The organization that partnered with Saisaranin the case study is one of the largest retail store chains in the world. They have around 100 retail stores in India in different locations and were looking to expand further to more than 200 stores. The client had a centralized Human Resource Department located in its head office. However, although HR processes were managed centrally, many HR tasks, policies and procedures were controlled by retail store managers or regional offices. The client used excel sheets to exchange and compile reports from various regional offices and store. This was performed by a team of HR executives in the main head office. Challenges Faced by the Retail Industry The senior HR Manager at the client side revealed that there were many administrative and HR issues with the retail store sites. Due to high focus on sales, the Retail Store Managers has no time to focus on issues like attendance, discipline and critical HR practices. The problem areas that were identified during the discussions were:

Challenge 1. Irregularities in the attendance data of the staff at retail stores and other regional offices. Sometimes many of the staff did not sign the attendance register or signed intermittently. During HR audits it was found that some staff signed the attendance register only at the end of the day. Further, sometimes staff signed the register and then left their post.

Challenge 2. There was no mechanism to track the leave data of employees. Employees did not know their exact leave data. At the end of the year, it was revealed that some employees have taken excess leave while some employees worked incessantly, creating frustration among staff.

Challenge 3. Salary discrepancies: HR and attendance data was used to generate data for payroll. As there were many discrepancies in HR data, these also found their way into payroll data. This created several salary discrepancies and caused numerous issues among the employees, thus lowering employee satisfaction rate and affecting the employee morale.

Challenge 4. Training and communication issues: As the company was growing at a fast pace, training employees on various HR procedures and policies was becoming increasingly difficult. Thus, employees took decisions based on their previous experience or personal insights and created unnecessary hassles that required HR intervention.

Answer the following questions

1. How do you analyze the problem has a HR manager?

2. Give 4 solutions to the existing problem & solve them.

Case Study 2:

An organization named A B C , involved in education/ training business, is progressing with around 200% growth every year since last 5 years. A dynamic leader who has amazing self-confidence and conviction, apart being an aggressive marketing, heads the organization. The present turnover of the company is around8 crores with a profit margin of around 60 %. The company employees around 80plus employees, it is very particular about the quality concept in its entiredepartment. The company organizes regular fort nightly meeting with lunch anddinner. The company is very open in culture any person can go and talk to theCEO anytime. Employees are paid decent salary as compared to market standardproviding enough space for entrepreneurial spirit. Surprisingly despite all these measures, people at most of the hierarchical levels are not satisfied with the organization and the turnover ratio is more than 25%. The CEO desperately wants to improve the HR situation prevalent in the organization, especially the turnover of executives.

Questions:

Identify why the employee are dissatisfied and employee turnover is so high in the organization.

Answer rating: 100% (QA)

1 Analyzing the Problems as an HR Manager As an HR manager it is important to conduct a thorough analysis of the problems faced within the organizatio... View the full answer