The position is Supervisor Customer Service Support at Post Office. Answer the following questions. The answers need to describe the situation, explain the task, describe my actions, detail the results. we can use examples for some questions from my experience as a window clerk.

 

1. Knowledge of mail volume and manpower reporting procedures. 

2. Knowledge of daily recording and reporting procedures related to time and attendance, cash receipts, disbursements, and permit accounts.

3. Knowledge of purchasing policies and procedures. 

4. Ability to prepare, submit, monitor, and evaluate an operating budget. 

5. Ability to evaluate operational performance data and make recommendations to improve performance and efficiency.

6. Ability to administer the vacancy announcement program and interview, screen, and recommend applicants for employment. 

7. Ability to administer personnel programs and services, including those related to compensation, benefits, performance evaluation, and equal employment opportunity. 

8. Ability to coordinate and oversee the work of others to achieve organizational objectives, including planning and organizing the work, monitoring performance, and providing technical guidance.

Answer rating: 100% (QA)

Each question requires a structured response based on experience and understanding of the role Heres an example of how one might approach these Knowle... View the full answer