The product process matrix or graph (PPM) was developed by Robert H. Hayes and Steven C. Wheelwright. Few years later, Roger Schmenner developed the Service Process Matrix (SPM). Select the best answer choice. There is only one correct answer. On SPM the production volume Cranging from low to high volume) is represented in the X-axis, and the degree of product customization (ranging from low to high customization) is represented in the y-axis. O b. In SPM the degree of product customization (ranging from low to high customization) is represented in the X-mes, and the product volume Cranging from low to high volume) is represented in the y-axis. o In PPM production volume (ranging from low to high volume) is represented in the x-axis and the degree of product customization canring from low to high customization) is represented in the y-axis. PPM the degree of interaction with customers and customization of service (ranging from low to high Interaction/customization is represented in the X-axis, and the degree of labor intensity is represented in they axis and are true In the service process graph/matrix, auto repair and drone repair shops are grouped under this service category: Service Factory Service Shop Mass Service Professional Service Consider the product-process graph/matrix. Which of the following is the best choice? There is only one correct answer. O a Sugar production is an example of Assembly Line. Ob Building custom furniture is an example of Job Shop, O.C. Making bagels is an example of a Job Shop, O d. All of the above statements e. a, b and c) are true. Select the correct (best) option. O a. In Roger Schmenner's Service Process Matrix (SPM), the degree of labor intensity refers to the ratio of labor cost to capital cost. O b. In Roper Schmenner's SPM, capital intensive services such as airlines and hospitals are grouped under the service category Mass Service oc. In Porter's Value Chain framework, Procurement refers to the purchase of raw materials Od. a and care true O e. With reference to SPM. Volume refers to the volume of business generated from new customers in the previous month