the question. Mertens (2018) says that "evaluators are often called on to conduct evaluations that support cause-and-effect claims," (p. 9), and in a certain sense, that is what Pathways is doing - they believe the mentorship program should cause diploma completion; however, Merten points out that the more complicated a problem, the more valuable it is to use various methods since no method "can fully address all dimensions of complexity" (p. 10). And so, your use of various methods (interviews, observations, document reviews, is spot on. However, I am wondering what you hope to collect about mentor-student interactions in your observations and how you would relate that to the quality or effect of the mentorship program