Question: The service blueprint makes a distinction between _____________blank Multiple Choice those parts of the service performed before payment from those performed after payment. customers desiring

The service blueprint makes a distinction between _____________blank Multiple Choice those parts of the service performed before payment from those performed after payment. customers desiring good service and customers unconcerned with service quality. low and high value-added aspects of the service. high and low customer contact aspects of the service. standardized elements of the service and those distinctive customized aspects of the service

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