1. The tendency to transmit messages without considering their consequences is called

a. uncertainty. b. disinhibition. c. flaming. d. e-mail.

2. Permanence in communication is best achieved via

a. face-to-face conversation. b. hard copy. c. e-mail. d. cell phone.

3. Synchronous communication

a. occurs in real time. b. can only occur via phone. c. is best handled by e-mail. d. allows gaps to prepare lengthy responses.

4. Jack, who works in public relations for a political figure, has received a hilarious, but potentially offensive joke from one of his friends via e-mail. To best ensure his continued employment, Jack should

a. post the joke to his personal Facebook page immediately. b. forward the joke to everyone in his address book. c. repeat the joke to the politician who employees him. d. discourage his friend from sending such messages to his work e-mail address.