Question: the university computer lab has 1 0 computers which are constantly being used by students. users need help from the one lab assistant fairly often.

the university computer lab has

10

computers which are constantly being used by students. users need help from the one lab assistant fairly often. students ask for help at a poisson rate of with an average of

4

requests per hour for any one computer. the assistant answers questions as quickly as possible and the service time follows an exponential distribution with mean of

1

minute per help session.

what is the average number of students waiting to be helped? what is the average wait time in EXCEL

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