The UPSTREAM supply chain involves the flow of resources from the supplier to the firm.

The DOWNSTREAM supply chain involves the flow of products to the customer.

What is the supply chain WITHIN the firm itself called?

The majority of "Operational CRM$"$ systems feature special modules that enable a firm's HR staff to capture critical information about their EMPLOYEES $($such as training, certifications, etc.$)--$ the acronym that best describes these systems$/$modules is: $\_\_\_\_\_\_\_\_\_\_.$

Group of answer choices

CRM

ERM

PRM

SFA