Question: There are 4 control process steps. In which step do we ask the question what changes should we make to obtain desirable outcome? Establish standards

There are 4 control process steps. In which step do we ask the question "what changes should we make to obtain desirable outcome?
Establish standards (step 1)
Measure performance (step 2)
Compare performance to standards (step 3)
Take correction action, if necessary (step 4)
There are 4 control process steps. In which step do we

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