Question: There are 5 columns in this excel sheet. They all contain dates and time data. Each row has its own ticket data. For example row

There are 5 columns in this excel sheet. They all contain dates and time data. Each row has its own ticket data. For example row one(first ticket) has a record of when it has been created, resolved and closed. Do the following:

- Write a formula that Calculates the duration the ticket has been created(column b) and resolved(column c) and put the result in the Calculated Duration column. For example, look at row 2(first ticket). A ticket was created on 03/30/2020 at 15:44, and resolved on 03/31/2020 at 12:45. Which means on the calculated column(column E) it should show 21 hours it took to close, or you can put 0 days and 21 hour, whichever is more simple.

Thank you

There are 5 columns in this excel sheet. They all contain dates

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Cut Calibri - 11 - A A === = =Wrap Text General - 9 Copy Paste BIU - Merge & Center - $ % Format Painter 0.00 Conditional Format as Formatting Table Clipboard Font Alignment [ Number Styles C6 x fix | 1. Ticket Created Resolved Closed Calculated duration 2 first ticket 2020-03-30 15:44:06 2020-03-31 12:45:30 2020-04-01 14:00:07 3 second Ticket 2020-03-30 10:49:14 2020-03-30 15:22:24 2020-04-01 14:00:07 4 Third Ticket 2020-03-30 14:54:37 2020-03-30 14:57:16 2020-04-01 13:00:09 11 12 13 14 15 16 17 18

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