Question: There are many service oriented enterprises that try to make a customer happy. These manifest themselves in Nordstrom when the sales associate replaces shirts at

There are many service oriented enterprises that try to make a customer happy. These manifest themselves in Nordstrom when the sales associate replaces shirts at no cost to the client. This is an example of ____________. Question 3 options: service sabotage centralised decision-making service theft employee empowerment rule setting

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