There are some potential challenges when using social media tools to provide customer service and support. What are some of the main challenges?

Choose TWO of the following:

Responses

$1$ If a dissatisfied customer blocks your page, you can talk to other customersIf a dissatisfied customer blocks your page, you can talk to other customers

$3$ Service agents may have to sift through a lot of content on social to find the root cause of an issueService agents may have to sift through a lot of content on social to find the root cause of an issue

$2$ There can be a lack of integrated toolsThere can be a lack of integrated tools

$4$ Responses are typically provided only between the hours of $9$am$-5$pm