There are some potential challenges when using social media tools to provide customer serv support. What are some of the main challenges?

Choose TWO of the following:

$1$ There can be a lack of integrated tools

If a dissatisfied customer blocks your page, you can talk to other customers

$2$ Responses are typically provided only between the hours of $9$ am $-5$pm

$4$ Service agents may have to sift through a lot of eontent on social to find the root cause of an issue