Question: There are some potential challenges when using social media tools to provide customer service and support. What are some of the main challenges? Choose TWO

There are some potential challenges when using social media tools to provide customer service and support. What are some of the main challenges? Choose TWO of the following: Service agents may have to sift through a lot of content on social to find the root cause of an issue 2 Responses are typically provided only between 4 There can be a lack of integrated tools the hours of 9 am-5pm

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