Question: There are techniques that CSRs can use to develop their active listening skills. For example, a CSR (should / should not) attempt to plan a

There are techniques that CSRs can use to develop their active listening skills. For example, a CSR (should / should not) attempt to plan a response while the customer is speaking. In addition, interrupting a speaker is something that a CSR should (avoid doing / never do). should / avoid doing should / never do should not / avoid doing should not / never do

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