Question: Think about a recent difficult conversation you had, one that occurred in the workplace, a retail establishment, or with an individual, Identify on example that

Think about a recent difficult conversation you had, one that occurred in the workplace, a retail establishment, or with an individual, Identify on example that did not go as best as it could have. Answer the following three questions: 1. Briefly describe the conversation in one paragraph.

  1. Evaluate your and the other persons behavior in finding common ground, disagreeing diplomatically, and striving to reach consensus.
  2. Describe 2-3 things you would do differently on approaching this conversation if you were to have the conversation again. Explain the rationale for the different approach

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