Question: Think about a recent difficult conversation you had, one that occurred in the workplace, a retail establishment, or with an individual, Identify on example that

Think about a recent difficult conversation you had, one that occurred in the workplace, a retail establishment, or with an individual, Identify on example that did not go as best as it could have. Answer the following three questions: 1. Briefly describe the conversation in one paragraph.

  1. Evaluate your and the other persons behavior in finding common ground, disagreeing diplomatically, and striving to reach consensus.
  2. Describe 2-3 things you would do differently on approaching this conversation if you were to have the conversation again. Explain the rationale for the different approach, citing information from our textbook as the reasons why.

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