Think about your own purchase behavior.

• How important are each of the five value dimensionscost, quality, delivery, agility, and innovationto the decisions you make?
• Explicitly weigh each value dimension. Be sure your weights add up to 100%
• Discuss your thought process for weighting each value dimension?
• Under what circumstances would you change your weightings? (Discuss 2-3 situations)

Change your point of view to the company:

• How does your analysis of this point inform service system design? (Cite theory)

Use the following headers to organize the above in your post:

Weights of the 5 value dimension

Thoughts on weighting

Changing my weights

Informing Service System Design