Thinking back on the last three years or so, we have all had the experience of collective (societal) and personal crises. Among politicians, business leaders, and decision-makers, who is one person that exemplifies crisis leadership? Share a specific example of something this person did or said that captures effective leadership qualities, highlighting why these characteristics are so essential to managing crisis. Be sure to include references to the chapter reading. You may also provide an example of someone you personally know, but please share details so that we can appreciate the context of your story.