Question: This activity is important because as a marketing manager, you must focus on creating value for customers to gain loyal customers. Because firms cannot be

This activity is important because as a marketing manager, you must focus on creating value for customers to gain loyal customers. Because firms cannot be all things to all customers, they generally choose to focus on delivering superior customer value on one of three dimensions-best price, best product, or best service.
The goal of this activity is to demonstrate your understanding of the differences between the three most common value strategies.
Roll over the name of each firm to read a description of its value proposition. Then, drag the firm name to the appropriate value strategy.
Spirit Airlines offers fares that are often 30 percent lower than its competition by allowing customers to only pay for the services they want.
Zappos
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