This data is from Case 3. You are to use all the task times below to answer 1 question.

What is the order time for the customer. How long (in seconds) from when he/she steps up to the counter until they receive their order.

An explanation of how you came to your answer is required. a flow chart/excel worksheet or word document is required to show your work

Counter person

• Take order from customer 30 secs
• Pass on order to either fry or grill employee 10 secs
• Process payment transaction 30 secs
• Prepare required drinks 60 secs
• Package order 20 secs
• Hand over order to customer 10 secs

Fry Person:

• Receive order from counter person 10 secs
• Retrieve uncooked food 20 secs
• Drop food into fryer 10 secs
• Wrap cooked food 10 secs
• Place wrapped food on service counter 10 secs

Grill Person:

• Receive order from counter person 10 secs
• Retrieve uncooked food 20 secs
• Place food on grill 10 secs
• Build burger with requested toppings 20 secs
• Wrap cooked food 10 secs
• Place wrapped food on service counter 10 secs

Additional data:

1. Cook time for Fries is 2 mins
2. Cook time for burger is 4 mins