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Summary: Celeste Headlee teaches us how to communicate better with tips and experience in a humorous way. Communication should not only occurs with people that have common interest with you, but also among those who hold different opinions. Setting aside your personal belief and opinion will make it easier for you to accept others as a listener. Link to ORGB topic: The chapter of this week is about communication and how to overcome the barriers and difficulties that come along with it. It is critical and crucial to have an excellent communication skill in the hospitality industry whether between you and employee, employer or guest. Putting aside our differences and embracing diversity will make you a good speaker and listener. Question: 1. Which communication styles do you prefer? Aggressive, assertive or passive? Why