This is managment case study please solve it with good answer

QI.Case Motivation Tesco is Britain's largest retailer. It has over 2.200 stores As well as food, it also sells other products such as insurance and banking. To support growth. Tesco noods staffs who are motivated. It achieve this by increas their knowledge, skills and job satisfaction through and reward systems A motivated person is keen to do a job well. Sualcombe motivated through pay but also through praise. Responsibility and opportunities for challenge of promotion also help Motivated staffs are less likely to make mistakes. They are more efficient and to save the business money. They are also likely to be loyal and have less time off Tesco knows its growth depends on two groups - Gomes and staff. Their staffs are supported to find a good work life balance through flexible working. There are also a such as health or gym benefits and share options Surf supports cach other in teams. Frederick Winslow Taylee thought people weeked just for money. His view of Scientific Management set out a way of working where people were paid by how much they produced. This helped to increase production. It did not help to keep a happy Tesco's Employee Reward Programme is similar in some respects to Taylor's Scientific Management. Good peyi one motivating factor. Tesco also looks after its people's well-being with non-financial benefits. These include good working conditions and training and development. Every year Tesco staff complete a survey called Viewpoint to give their views on their jobs and the company. The results help Tesco to make sure it offers the right things to keep staff motivated Benefits for staff include: Lifestyle break-4-12 weeks of work and the job back at the end: Career break-6 months to 5 years away with the right of and Pension scheme offering long term benefits In the early 1930s theorie Elton Mayo suggested motivation came from a number of factors. These include good communication and teamwork showing interest in others and letting them make decisions, looking after the well-being of others and providing work that is in and non-repetitive. His research showed that boredom led to less motivation. Staff that was given responsibility and freedom to choose was more motivated. Tesce uses clear communication channels to ensure that this happens. It also promotes motivation through training and development. An staff has access to both the training they need to do the job and leadership training. Each person has a Personal Development Plan to help them reach their potential Maslow developed his hierarchy of needs. He said staffs motivated at five levels of need to survive, to be safe to be in a social group; to pain respect, and to reach career goals Herzberg in his Two-Factor theory said that those of factors were central to motivation: Satisfier promotion and responsibility and Hygiene factors such as decent working conditions that caused dissatisfaction when they were but would not by themselves motivate people, Tesce recognizes good work and the value of its staff and provides good working conditions. Tesco motivatesis staff in many ways, financially undeficially Good pay and conditions satisfy hasic needs. Reviews and Personal Development Mans ensure that their staffs are able to make progress and achieve higher pools. This benefits hot waff and Tesco Understanding and prodicting employee motivation is one of the most popular areas in managerial reach What is motivation! Describe the effects of motivated workforce on a company 181 How does Tesco benefit from ensuring that is workforce is motivated Evaluate Maslow Hierarchy of needs and explain how it relates to Tesco 141 05 Control Problem Solution Your management consulting team has just been hired by Technocrom International, a rapidly growing producer of electronic surveillance devices that are sold to commercial and government end users. Some sales are made through direct selling and some through industrial resellers. Direct-sale profits are being but by what seem to be exortitant expenses paid to a few of the sales people, especially those who fly all over the world in patterns that suggest little planning and coatrol There is trouble among the resellers became standard contracts had not been established and each reseller has an entirely different contractual relationship. Repayment schedules also very widely from customer to customer. Also profits are reduced by the need to specialize most orders, making mass production almost impossible. However, no effort has been made to create interchangeable components There are also tremendous inventory problems. Some raw materials and parts are brought in such small quantity that new orders are being placed almost daily. Other orders are so large that there is hardly room to store everything. Many of these purchased components are later found to be defective and unusable causing production delays. Engineering changes are made that make large mumbers of old components still in storage obsolete. Some delays result from the design that are very difficult to assemble and assemblers complain that their corrective suggestions are ignored by engineering To save money, untrained workers are hired and assigned to experienced worker-buddies who are expected to train them on the job. However, many of the new people are too poorly educated to understand their assignments, and their worker- buddies wind up doing a great deal of their work. This, along with the low pay and lack of consideration from engineering, is causing a great deal of worker unrest and talk of forming a union. Last week alone there were 9 new worker grievances filed and the US Equal Employment Opportunity Commission has just announced to investigate to charges of discrimination on the part of the company There is also a serious cash flow problem as a number of long term debts are coming due at the same time. The cash flow problem could be relieved somewhat if the accounts payable could be collected. The CEO manages corporate matters through five functional divisions; operations, engineering, marketing, finance, and human resource management and general administration 1) What is controlling? Why is it important for organizations? [4 in) Technogron International is in need of a variety of controls. Complete the following matrix by noting the feed forward, concurrent, and feedback control that are needed in each of the five functional divisions. [6] Divisions Feed Forward Control Concurrent Control Feedback Control HRM & GA Operations Engineering Marketing Finance