This question contains two parts; be sure to answer both. First, explain expectancy theory, and discuss how managers can use this model to help motivate employees. Second, imagine that you are managing a local real-estate office. Sales of houses, condominiums, and co-ops have been very slow in the last few months, and your staff is feeling demoralized and unmotivated. Analyze the situation in terms of expectancy theory, and explain how you might go about improving motivation among the real-estate agents.