This unique simulation experience will allow you to interact online in real time with two avatarsa Global ProTech employee and his manager, who are in the midst of a conflict. Although Global ProTech has a flex-time policy with regard to arrival time, the manager is frustrated because the employee has been chronically and unpredictably late to work. Unknown to the manager, the employee has recently taken on the care of an older parent.

In the Simulation, you will be presented with four challenges related to the scenario above. Use the time this week to review the specifics of the experience as well as additional supportive information in the materials below.

• How will you begin the meeting?
  • Using facilitation and active listening skills
  • Greeting both the manager and the employee
  • Creating a safe space to foster open dialogue
  • Discussing the purpose of the meeting.
• How will you use active listening skills as you begin to guide the collaborative conflict management process, including:
  • Asking each person to share his/her perspective
  • Acknowledging that you are listening to each persons perspective by asking questions and/or paraphrasing and demonstrating appropriate body language.
• How will you facilitate solving the conflict by:
  • Sharing the Global ProTech flextime policy
  • Using active listening skills
  • Utilizing the recommended collaborative conflict management strategy/steps with the goal of presenting a solution that respects both peoples needs
• How will you end the meeting cordially, including:
  • Summarizing what has taken place
  • Establishing a check-in plan for progress