1. Through an email, list out the steps for a Partner to attach a file to an email and forward it to you and employee, Sam Stone, another Partner Services Coordinator.

2. Your new Partner that was just implemented calls you at 5pm on a Friday and they are having trouble understanding how to get their billing out the door, and if they dont get their claims billed within the next 45 minutes then they risk not getting paid and being able to make payroll. You know they receive only two hours of support help per month and they are already at 1.75 hours prior to you getting their call. How would you handle this situation?

3. Business email please write a business email to Joe Partner. Joe is the Billing Coordinator for Community Behavioral Health, a large agency that has been running the company for 4 years. Communicate that their issue was a configuration issue and that by following 5 easy steps, they will be able to correct their billing error.

4. How would you rank the following in terms of your personality and work style and why?

1. Efficiency

2. Creativity

3. Accountability

4. Flexibility

5. Resilience

6. Conscientiousness

5. Please share a company whose Customer Support reputation and strategy you most admire?

1. Why? What do you believe is their secret sauce?

2. Where can they still improve in your opinion?

3. How have you tried to introduce similar concepts, activities, and strategies into your own teams and personal work experiences?

6. When hiring a Customer Service Representative, what do you believe to be:

1. The most important thing to screen for?

2. The most over-rated thing ?

3. The hardest?

4. The most under-valued?

7. You can pick three metrics to put up on big monitors all around your teams workspace that will help everyone succeed. For the Partner Services Coordinator role, what do you believe those metrics should be and why?

8. For most jobs there is the theoretical way something gets doneit is nice, neat and tidy. And then the real world way it gets done. For the role of a Partner Services Coordinator, as best as you can surmise, can you draw a flowchart of how both would look?

5. How does the real world differ and how can you manage for those differences in your daily work?