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e. Smith, Schroeder, and Tom (SST) is a short-haul household furniture moving company SST's labor force, selected from the local community college football team, is temporary and part-time, SST is concerned with recent complaints, as tabulated on the following tally sheet Complaint Tally A. Broken glass WA UHT WAT LAT WE B. Delivered to wrong address BI C. Furniture rubbed together while on truck untur D. Lote delivery III E Late arrival for pickup III F. Missing items f III G. Nicks and scratches from rough handling 1 H. Soiled upholstery a. Choose the correct Pareto chart below to identify the most serious moving problems. OA OB OC OD r Q 100% 100% 100% 100% oo 20 Complaints od 3 K Complaints Complaints wa TE ICE ms Complaints k Type of complaint ABECOBMO Type of complaint ABCDEFGM Type of complaint AFEGGSHO Type of complaint b. The manager of Smith, Schroeder, and Tom is attempting to understand the root causes of complaints. He has compiled the following list of issues that occurred during problem deliveries truck broke down, ran out of packing boxes, multiple deliveries in one day caused truck to be late, no furniture pads, employee dropped several items, driver got lost on route to address, camp into truck was bent, no packing tape, new employee doesn't know how to pack, moving dolly has broken whoel, employee late to work Organize these causes into a cause-and-effect diagram. Complete the following diagram Material Machinery 1 11 No packing tape Ran out of packing boxes Truck broke down Moving dolly broken Complaints IV TIT Scheduling too many deliveries on one trip Employee late to work Employee dropped items Methods Manpower ne.E Organize these causes into a causo-and-effect diagram. Complete the following diagram Material Machinery II No packing tape Ran out of packing boxes Truck broke down Moving dolly broken Complaints III IV Employee late to work Employee dropped items Scheduling too many deliveries on one trip an Methods Manpower Match each number in the chart with corresponding cause Number Cause wa ute luct em lil ! 11 111 IV W