Tiger Brands Food Services Solutions is a key service provider to customers across the HORECA (hotels, restaurants and caterers) spectrum and includes business-to-business (B2B) customers, and institutions such as schools, office parks and prisons. Tiger Brands Food Service Solutions has experienced a shift in the market, especially post-Covid. 

Critically discuss the various total quality management principles, practices and techniques that Tiger Brands should adopt in order to proactively adapt to changing needs of its customers.

Answer rating: 100% (QA)

Total Quality Management TQM is a management approach focused on continuous improvement customer satisfaction and the involvement of all members of an organization In the context of Tiger Brands Food ... View the full answer