Question: Time left 1 : 1 1 : 5 3 Which of the following accurately describes the concept of Predicted expectations in the context of customer

Time left 1:11:53
Which of the following accurately describes the concept of Predicted expectations in the context of customer service?
Expectations influenced by past experiences and industry norms
Expectations set by cultural norms and legal requirements
Expectations related to personalized experiences
Expectations based solely on marketing communications
Time left 1:11:53 Which of the following accurately describes the concept

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