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Question 16
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_____ research led him to establish his two-factor theory of motivation, differentiating between hygiene factors and motivators.
a.
Likerts
b.
Maslows
c.
McClellands
d.
Herzbergs
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Question 17
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Mr Maizey emphasised that the Starbucks brand is people-centric and have a strong focus on the well-being of its employees, the environment, and guests. Against the backdrop of the pandemic, RCC ensured that staff members and customers were safe and protected through a vaccination drive. All staff were encouraged to be vaccinated and on a voluntary basis. An incentive reward program was implemented, rewarding employees who get vaccinated.
The vaccination drive implemented by Mr Maizey and RCC, is using _____ power to change the behaviour of employees towards vaccinations.
a.
legitimate
b.
motivation
c.
reward
d.
referent

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