To avoid blaming the reader, you should use an impersonal expression not use passive verbs always use active verbs not be specific with the detail of the error. None of the above QUESTION 48 Which of the following is not an example of a persuasive message? Orders and requests A contest winner announcement Job application letters Reports, if they recommend action All of the above QUESTION 49 Which of the following is good e-mail netiquette? Engaging in flaming Using full caps to emphasize a message Sending people only messages they need Using ambiguous subject lines Using lengthy subject lines QUESTION 50 Which of the following is true of using you-attitude in business communication? Using the word "you" in business messages does not necessarily signify you-attitude. In a positive message, focusing primarily on what you can do for the reader signifies you-attitude. Using the word "you" when criticizing the reader or limiting the reader's freedom displays you-attitude. Keeping the word "you" to a minimum, in job application letters, signal a lack of you-attitude. Good messages do not apply you-attitude beyond the sentence level