To emphasize an idea in a simple sentence: use a small amount of space. let it appear only onee in the sentence. place it in an independent clause. position it in the middle of the sentence. Question 6 A reminds the reader of the key points of the body of a message in a more general way. topic conclusion goodwill conclusion summary conclusion call-to-action conclusion Question 7 Even for the most routine messages, a(n) should be provided to provide closure and convey goodwill to the reader. dependent clause agenda buffer conclusion