Question: To maintain an efficient service delivery system, an organization should always view customers from the standpoint of what company products or services they use ensure

To maintain an efficient service delivery system, an organization should always
view customers from the standpoint of what company products or services they use
ensure that frontline employees cannot make decisions without the permission of their supervisors
encourage its managers and frontline employees to use "they" language when dealing with customers
ensure that customers do not have to deal with the internal policies, practices, and politics
To maintain an efficient service delivery system, an organization should always

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