Question: Question 1 0 To maintain an efficient service delivery system, an organization should always ensure that frontline employees cannot make decisions without the permission of

Question 10
To maintain an efficient service delivery system, an organization should always
ensure that frontline employees cannot make decisions without the permission of their supervisors
ensure that customers do not have to deal with the internal policies, practices, and politics
encourage its managers and frontline employees to use "they" language when dealing with customers
view customers from the standpoint of what company products or services they use
Question 10 To maintain an efficient service delivery system, an organization

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