Question $22(2$ points$)$

To maintain an efficient service delivery system, an organization should always

ensure that customers do not have to deal with the internal policies, practices, and politics

encourage its managers and frontline employees to use "they" language when dealing with customers

ensure that frontline employees cannot make decisions without the permission of their supervisors

view customers from the standpoint of what company products or services they use

uestion $23(2$ points$)$