Question: To reduce waiting time by actively managing system constraints, managers could consider: I. Using a reservation system for customer arrivals II. Shifting demand from high-demand

To reduce waiting time by actively managing system constraints, managers could consider: I. Using a reservation system for customer arrivals II. Shifting demand from high-demand periods to low-demand periods. III. Offering more standardized services IV. Improving the efficiency of bottlenecks

a) I and II

b) I and III

c) II and III

d) I, II, and IV

e) I, II, III, and IV

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